The newly launched Orientdig Spreadsheet 2025Orientdig's Discord platform. This cutting-edge combination leverages historical ticket data to automate responses while maintaining human oversight for complex inquiries.
Key Functionalities
- AI analyzes 50 most recent tickets to generate median response data
- Automated templates for frequent queries (e.g. customs clearance durations)
- Seamless escalation to human agents for atypical cases
Performance Metrics
Impressively, when queried about standard procedures like "customs clearance time", the hybrid system now delivers accurate responses based on actual transactional data within 22 seconds
Metric
Before Integration
After Integration
Average Response Time
72 seconds
22 seconds
First-Contact Resolution
61%
89%
Implementation Architecture
The solution combines multiple technological advancements:
- Context-aware NLP processing
- Dynamic reference to spreadsheet datasets
- Priority-based ticket routing
For technical teams exploring similar implementations, the Orientdig developer portal